Privacy Policy
Privacy Policy
This Privacy Policy explains how Content Caster collects, uses, stores and protects personal data. We are committed to safeguarding your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or our services, you agree to the terms of this Privacy Policy.
1. Who We Are
For the purposes of this policy, Content Caster is the provider of webinar production and delivery services. Until formal incorporation, references to Content Caster mean the business owner trading as Content Caster.
We act as either a Data Controller or a Data Processor depending on the data we handle. This is explained in section 3.
If you have any questions about this policy or your personal data, please contact us.
2. Personal Data We Collect
The personal data we collect may include:
Client Data
• Name
• Email address
• Telephone number
• Company name and website
• Job title
• Billing details (if applicable)
• Marketing communication preferences
Webinar Attendee Data
We may collect attendee information on behalf of our clients when they register for webinars. This data may include:
• Name
• Email address
• Company and job title
• Marketing and communication preferences
• Webinar engagement data such as attendance, questions, chat participation and polling
• Consent for webinar recordings
Speaker and Panellist Data
• Name
• Email address
• Job title and company
• Biography or profile information provided for promotional purposes
• Consent to recording or use of their contribution
Website Visitor Data
• Cookies and analytics information
• IP address
• Browser type
• Device information
• Pages visited and interactions
3. Our Role as Data Controller or Data Processor
Content Caster may act as:
Data Controller when:
• Collecting personal data for our own business purposes such as enquiries, client administration and marketing.
Data Processor when:
• Handling attendee data on behalf of our clients for the purpose of running webinars. In these cases, the client is the Data Controller and Content Caster processes data only under their instruction.
4. How We Use Personal Data
We use personal data for the following purposes:
To provide our services
• Creating and managing webinar events
• Communicating with clients, speakers and attendees
• Webinar hosting, moderation and technical delivery
• Providing recordings to clients
Business administration
• Responding to enquiries
• Managing client relationships
• Invoicing and financial administration
Marketing
• Sending updates and marketing communications where consent has been provided
• Limited use of webinar footage for promotional purposes unless a client opts out
Website analytics and performance
• Improving user experience
• Analysing website traffic
We do not use attendee data for our own marketing unless the client has authorised this and the attendee has opted in.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
• Consent for marketing and optional data collection
• Contract to deliver our services to clients and speakers
• Legitimate interests for business operations and communications
• Legal obligation where required by law
6. Sharing Personal Data
We may share personal data with trusted third parties when necessary to deliver our services. These may include:
• Eventbrite
• eCamm
• Zoom Workplace
• Google Workspace
• Mailchimp
• Payment platforms where relevant
We ensure that third parties only process personal data as required and in line with UK GDPR.
We do not sell personal data.
7. International Data Transfers
Some of our service providers store data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place such as Standard Contractual Clauses or UK approved mechanisms.
8. Data Retention
We keep personal data only as long as necessary for the purpose collected, including any legal, accounting or reporting requirements.
Typical retention periods are:
• Client data: up to 7 years following the end of our working relationship
• Webinar attendee data: retained only as long as instructed by the client
• Marketing data: until you withdraw consent
• Website analytics: in line with cookie policy timescales
9. Your Data Rights
You have rights under UK GDPR which include:
• Access to your personal data
• Correction of inaccurate data
• Erasure of your data in certain circumstances
• Restriction or objection to processing
• Withdrawal of consent at any time
• Data portability
To exercise any of these rights contact us using the details in section 1. You also have the right to complain to the Information Commissioner's Office (ICO).
10. Cookies and Tracking Technologies
We use cookies to improve your experience, support website functionality and analyse performance. You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.
11. Children
Our services are not intended for children under 18 and we do not knowingly collect personal data relating to children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.
This Privacy Policy explains how Content Caster collects, uses, stores and protects personal data. We are committed to safeguarding your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or our services, you agree to the terms of this Privacy Policy.
1. Who We Are
For the purposes of this policy, Content Caster is the provider of webinar production and delivery services. Until formal incorporation, references to Content Caster mean the business owner trading as Content Caster.
We act as either a Data Controller or a Data Processor depending on the data we handle. This is explained in section 3.
If you have any questions about this policy or your personal data, please contact us.
2. Personal Data We Collect
The personal data we collect may include:
Client Data
• Name
• Email address
• Telephone number
• Company name and website
• Job title
• Billing details (if applicable)
• Marketing communication preferences
Webinar Attendee Data
We may collect attendee information on behalf of our clients when they register for webinars. This data may include:
• Name
• Email address
• Company and job title
• Marketing and communication preferences
• Webinar engagement data such as attendance, questions, chat participation and polling
• Consent for webinar recordings
Speaker and Panellist Data
• Name
• Email address
• Job title and company
• Biography or profile information provided for promotional purposes
• Consent to recording or use of their contribution
Website Visitor Data
• Cookies and analytics information
• IP address
• Browser type
• Device information
• Pages visited and interactions
3. Our Role as Data Controller or Data Processor
Content Caster may act as:
Data Controller when:
• Collecting personal data for our own business purposes such as enquiries, client administration and marketing.
Data Processor when:
• Handling attendee data on behalf of our clients for the purpose of running webinars. In these cases, the client is the Data Controller and Content Caster processes data only under their instruction.
4. How We Use Personal Data
We use personal data for the following purposes:
To provide our services
• Creating and managing webinar events
• Communicating with clients, speakers and attendees
• Webinar hosting, moderation and technical delivery
• Providing recordings to clients
Business administration
• Responding to enquiries
• Managing client relationships
• Invoicing and financial administration
Marketing
• Sending updates and marketing communications where consent has been provided
• Limited use of webinar footage for promotional purposes unless a client opts out
Website analytics and performance
• Improving user experience
• Analysing website traffic
We do not use attendee data for our own marketing unless the client has authorised this and the attendee has opted in.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
• Consent for marketing and optional data collection
• Contract to deliver our services to clients and speakers
• Legitimate interests for business operations and communications
• Legal obligation where required by law
6. Sharing Personal Data
We may share personal data with trusted third parties when necessary to deliver our services. These may include:
• Eventbrite
• eCamm
• Zoom Workplace
• Google Workspace
• Mailchimp
• Payment platforms where relevant
We ensure that third parties only process personal data as required and in line with UK GDPR.
We do not sell personal data.
7. International Data Transfers
Some of our service providers store data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place such as Standard Contractual Clauses or UK approved mechanisms.
8. Data Retention
We keep personal data only as long as necessary for the purpose collected, including any legal, accounting or reporting requirements.
Typical retention periods are:
• Client data: up to 7 years following the end of our working relationship
• Webinar attendee data: retained only as long as instructed by the client
• Marketing data: until you withdraw consent
• Website analytics: in line with cookie policy timescales
9. Your Data Rights
You have rights under UK GDPR which include:
• Access to your personal data
• Correction of inaccurate data
• Erasure of your data in certain circumstances
• Restriction or objection to processing
• Withdrawal of consent at any time
• Data portability
To exercise any of these rights contact us using the details in section 1. You also have the right to complain to the Information Commissioner's Office (ICO).
10. Cookies and Tracking Technologies
We use cookies to improve your experience, support website functionality and analyse performance. You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.
11. Children
Our services are not intended for children under 18 and we do not knowingly collect personal data relating to children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.